Refund policy
Thank you for shopping with Modeloria.store. We are committed to providing high-quality 3D wooden puzzles, model kits, and collectible building experiences. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
- Returns requested after 30 days from delivery may not be accepted.
Non-Returnable Items
The following items may not be eligible for return:
- Products damaged due to misuse or improper assembly.
- Items returned without original packaging.
- Clearance or final sale items, if applicable.
- Gift cards and promotional items.
Damaged or Defective Products
If your item arrives damaged, defective, or incomplete, please contact us within 7 days of delivery. We may request photographs of the product and packaging to evaluate the issue.
Upon approval, we will provide a replacement, store credit, or refund at our discretion.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Please note that processing times may vary depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.
Contact Information
Modeloria.store
797 24th Ave W, Vancouver, BC, V5Z 2B9, Canada
Email: support@modeloria.store
Phone: +1 604-720-7647